Privacy Policy of Aussie RideShare
Welcome to Aussie RideShare. Your privacy is paramount to us. This policy outlines how Aussie RideShare, located at 123 Flinders Street, Floor 5, Melbourne, Victoria, 3000, Australia, collects, uses, discloses, and protects your information when you use our on-demand taxi booking, pre-booked rides, corporate accounts, accessible transport solutions, airport transfers, and parcel delivery services through our online platform.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: Such as your name, email address, phone number, physical address, and payment information when you register for an account or book a service.
- Location Information: Precise or approximate location data from your mobile device, used for ride-hailing functionality, fare calculation, and tracking ride progress.
- Usage Data: Information on how you interact with our platform, including access times, pages viewed, features used, and device information (e.g., hardware model, operating system, unique device identifiers).
- Communications: Records of your communications with us or other users through our platform, including in-app messages and customer support interactions.
- Accessibility Needs: Specific information regarding your accessibility requirements when you request accessible transport solutions.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide, maintain, and improve our services, including facilitating ride bookings, processing payments, and managing corporate accounts.
- To personalise your experience on our platform and offer tailored services.
- To communicate with you about your account, bookings, updates, security alerts, and support messages.
- To enable seamless communication between riders and drivers for efficient service delivery.
- To perform internal operations, such as data analysis, testing, research, and improving platform functionality.
- To detect, prevent, and address fraud, security incidents, or other harmful activity.
- To comply with legal obligations and enforce our terms of service.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- With Drivers: To facilitate your ride, we share your name, pickup/drop-off locations, and potentially contact information with the assigned driver.
- With Service Providers: We engage third-party vendors, consultants, and other service providers to perform services on our behalf, such as payment processing, data analysis, hosting services, and customer support.
- For Legal Reasons: If required by law, regulation, legal process, or governmental request; to protect our rights, property, or safety or the rights, property, or safety of others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information with third parties outside of the above scenarios when we have your explicit consent.
4. Data Security
Aussie RideShare implements robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls. While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request access to the personal data we hold about you.
- Correction: The right to request correction of inaccurate or incomplete data.
- Deletion: The right to request deletion of your personal data under certain circumstances.
- Objection/Restriction: The right to object to or request restriction of our processing of your personal data.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the details provided below.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our platform or through other appropriate communication channels. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Aussie RideShare
123 Flinders Street, Floor 5
Melbourne, Victoria, 3000
Australia